Shipping & delivery

Destinations and charges

Delivery is available only where checkout offers a shipping method for your address. An available website language does not itself mean delivery is available to that country. Enter your address to see the available method and full delivery charge before ordering. There is no general promise of free EU shipping.

Subscription deliveries may incur shipping charges for each delivery, as disclosed before purchase. The 15% subscription discount applies to the product price, not shipping.

Delivery time and risk

The delivery period agreed at checkout or in our acceptance confirmation applies. Unless a different period is agreed, we deliver without undue delay and no later than 30 days after the contract is concluded. If we cannot meet the agreed date, we contact you. Your statutory rights concerning delayed delivery remain unaffected.

We remain responsible for loss or damage until you or your nominated recipient, other than the carrier, receives the goods, except where you independently commission a carrier not offered by us. Please report missing, damaged or incorrect goods to info@vekovia.store. Photos can help us investigate, but are not a condition for exercising statutory rights.

Returns and cancellations

See “Withdrawal & returns” for the withdrawal notice, deadlines, return costs and model form. Use “Cancel subscription” to stop future renewals. Contact us promptly if you wish to stop dispatch of an existing order; this does not replace or restrict your statutory withdrawal right.